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IT departments have more responsibilities than ever, and most are doing so on tighter budgets with fewer staff. How can you equip your IT staffers with the best apps to help them manage the workload successfully? Fortunately, there are tons to consider, and some are even free. Here are 5 great apps that will help the IT staff at your business…
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1. Boost Security With SD Elements
SD Elements is a security guidance system that helps developers build better security measures into the software they produce. Simply describe the tech stack, features, and compliance requirements and SD Elements delivers a series of prescriptive requirements. It lets IT staffers be proactive, and gives them the tools to get software up and running faster. This app does come with a per-user licensing fee, so you have to contact the developer for pricing information.
2. Improve Collaboration With Clarizen
When IT staffers are working on lots of projects, it’s hard to keep up with who’s doing what and where. Clarizen centralizes things like release backlog data, task updates, bugs, documents, and communications into a single system for easy access and management. It’s highly configurable and integrates with lots of other business tools, such as outlook, Google Docs, CRM, Accounting, and more. Clarizen helps IT staffers keep track of capacity planning software, new projects, old communications, and much more. This is a paid app, but a free trial is available from the developer’s website.
3. Improve App Launches With New Relic
New Relic monitors the metrics of new apps, finds errors in the app, helps fix the problems, and speeds the mean time to resolution (MTTR). It offers app performance and management monitoring and cuts that time-consuming configuration process. It’s free to set up an account with New Relic.
4. Connect With Customers Using BMC Remedyforce
Remedyforce is an app for automating the service desk. It helps users help themselves, freeing up IT staff for more mission critical activities. Remedyforce connects with customers for fast, accurate resolution of their problems, clearing support tickets without eating IT staff’s time. It helps you maintain good practices while optimizing IT’s efficiency and reducing costs. Remedyforce is a paid app, but there is a free trial offered on the product website.
5. Improve Networking With Ncat Swiss Army Knife
Ncat Network Swiss Army Knife is a powerful app that does far too many things to describe in this article. It simplifies system administration and networking by acting as a simple port scanner, talking to servers, managing computers remotely with ease, testing connections, copying files, and more. It can transfer files without SSH/SFTP or FTP, which is useful in emergency situations, such as when a user doesn’t have access to the remote system. Setup of this app is easy, but using it is somewhat complex. It pays to get the right training for IT staffers who will be using the Network Swiss Army Knife.
It’s a good idea to do some research before selecting apps for the IT department. Ask them what issues they most need help with and which of their activities take up the most time. Then select apps to solve specific issues within your IT team.
